My husband and I were referred to you by our builder and visited your showroom on Saturday and had the great pleasure of dealing with Lexus Aplin. What could have been a confusing and drawn out task, was made simple by her “can do” attitude and wealth of knowledge. We had to select products for our new home - Bathroom, Ensuite, Laundry, Kitchen and Powder room. We had previously been to 3 or 4 other showrooms, which had just resulted in us being confused and unsure of what to choose.
My husband and I were both very impressed with her friendly approach and great customer service. Lexus asked some good questions about what we were looking for, made great suggestions and turned something that I had been dreading into a fun and easy exercise! Please pass on our sincere compliments. She is a real asset to your business!
Peter & Megan Curtius, Chapman Thackeray Law.
I was in need of two sink traps and the gentlemen at the Service Counter were extremely helpful! They were attentive and kind, all working as a team trying to work out what I needed ordered in. After that, Paul was very diligent in trying to contact me about my order and it was refreshing being chased up several times (because I always forget to return calls) rather than it being the other way around. Very professional and great customer service. Then Diana phoned me yesterday and was so lovely on the phone. I visited the store for the second time and was seen to straight away and the guys were all very nice. I can't believe customer service still exists! Thank you to the team at Cass Brothers for making the whole experience enjoyable.
Natalia, thank you very much for all your help with our bathroom renovations. You have been incredibly professional and have gone the extra mile to help and get things done. You personally have made dealing with Cass Brothers a wonderful experience - I truly thank you! You are an incredible asset to the firm!! Take care. Thanks again.
Camilla Crotty, Bondi
The service that I receive at Cass Brothers is nothing short of brilliant. I can always rely on their knowledge of what products best suit my brief and budget and even what collections work best together - which I find invaluable. Thanks for all the help and the great service.
Darren Palmer, Darren Palmer Interiors
I recently made a large purchase from your store in Waverley for the renovations of my bathroom. Whilst I am still awaiting a few more items to be delivered, I wish to take the liberty of informing you that Paul Rondeau was the most amazing salesman. Paul was very attentive and very informing of my needs and questioning about bathroom renovations and spoke knowledgably about your various products available for my needs. I wanted to pass this onto you and please to know you have an excellent employee. Best regards, Danuta.
Danuta Aaron, Rose Bay
This letter is to thank all the staff at Cass Brothers Petersham, in particular Jimmy Klimis, who assisted in the decision making process when I was renovating my own home in Paddington. This job was a particularly hard one with 4 bedrooms and 4 en-suites, 3 of them on the smaller side, but the main en-suite was bigger and afforded the luxury of a freestanding bath which looked magnificent. There was also a separate w/c and laundry in the lower ground floor. There were 800 x 400 brick bond horizontally placed floor to ceiling tiles in all the wet areas, and the pans, sinks, mixers, taps and adjustable shower heads just set the whole thing off. I constantly get positive comments about the house and in particular the bathrooms. Cass Brothers helped me out in service and price and I highly recommend them.
Brett Bourne, Bourne Builders Sydney
My wife and I are going through the process of renovating our bathrooms and with my experience I have a pretty good idea of what I want. Lipman Pty Ltd have accounts with both Reece and Harvey Norman Commercial whom I expected would provide me with some competitive prices with trade discounts. So after selecting all the items and some alternatives I prepared a schedule for distribution to yourselves, Reece, Harvey Norman and the Renovation Boys. To my surprise Cass Brothers came out on top, not only on price but quality of service. Paul Rondeau was particularly helpful during our showroom selection process, providing great assistance, offering some alternatives and detail brochures. He was the first to return his quotation which was clear and thorough. We made a number of changes to the selections to which he responded quickly. We have now placed the order with Paul, not just because his was the best price but we have confidence that the order will be fulfilled with the same efficiency and thoroughness. We are so impressed by Paul’s service we thought it appropriate to write to you to express our appreciation.
Rick McEwen, Lipman Pty Ltd
Recently I have had many dealings with your staff as we are preparing to build a new house. They have always been most helpful and nothing was ever too much trouble. A couple of days ago I had a big problem with a grub screw stuck in a tap head. Your plumbing staff, who usually deal with tradesmen, assisted me and were able to save the tap. Thank you so much!
Bill - Thank you so very much for your wonderful help and assistance in finding a replacement lid for our new Caroma toilet cistern. You certainly turned what could have been a very expensive accident into a positive result. Many thanks to you and all others involved. Our new house is growing and hopefully will be problem free from now to completion!! Once again my heartfelt thanks!
Anne Wise, Bourke
Over the last month or so I have bought my bathroom fittings at your store in Petersham. I have received wonderful service and wanted to write and say "thank you". Brooke has been outstanding and everyone I have dealt with has been willing and very helpful. It has been a pleasure to deal with your company. Thank you again.
Jimmy - Emma and I wanted to take the time to express our thanks for making the purchase of our bathroom parts such an enjoyable experience. You have a fun sales and service style and this made the process really great for both of us. It's been a pleasure to shop with you at Cass Brothers, we're exceptionally happy with the products and price we received. Thanks again.
Richard Ashman, Sydney Airport Corporation Limited
I have had to deal with a number of suppliers during my renovation and I have to say that your team at Waverley has been one of the best.
Alasdair Berry, Kingsford
It was a pleasure to deal with people who did not bombard me with a hard selling approach. Instead your staff were patient and helpful whilst I made decisions. Everyone I had contact with provided wonderful customer service. It is rare these days to find such service so I congratulate you and your staff. I will certainly be back when we tackle our next bathroom.
Helen Mackenzie, Birchgrove
I don't usually rave but the service I got from Cass Brothers was outstanding.
I am writing to tell you how impressed I was with the customer service provided to me yesterday by Jimmy. I called your company to get a price on a shower rose and told Jimmy my story about what had happened and how I wanted to get my hands on the item ASAP. Because of the urgency Jimmy went above and beyond the call of duty and personally delivered the item to my home, which is approx 15 minutes’ drive from his residence. To say the least I was very happy to get the item so quickly, and was surprised that someone would be so helpful and go so far out of their way to help a customer, especially one previously unknown to them. Jimmy is a fine representative for your company, and I will no doubt refer my family and friends to your company in the future!
Debbie Sommerville, Botany
Jerome is very knowledgeable, efficient and willing to communicate over email and phone which is great for busy people.
Amanda, Double Bay
Cass Brothers, thank you very much for all your help today, not only are you very knowledgeable about your products but you provided exceptional customer service.
Sarah Hunstead, Randwick
I would especially commend Cass Brothers for providing service which I consider far beyond what one would normally expect.
Paul at the Petersham showroom was excellent, his knowledge regarding products, as well as his manner and service was unbeatable.
I wanted to thank Cass Brothers who were not only very knowledgeable but incredibly helpful and friendly. They provided useful recommendations and professionally dealt with all of my questions.
Cass Brothers were informative without being patronising. I enjoyed the experience.
The staff at Cass Brothers were unbelievably helpful. Their knowledge of products and bathroom design made me re-think some of my decisions as I wasn’t aware of some of the practical issues.
Jerome was outstanding in every respect - I think it was the best customer service experience I have had.
Paul Distefano's knowledge and efficiency is unsurpassed and has made our home renovations a breeze. Since moving from Rozelle and renovating at Hawks Nest we pass a lot of bathroom places in between, but still arrange our trips to Cass Brothers and the excellent "Paul Service".
Denise and Ross, Hawks Nest
Jimmy is a consummate professional who knows all bathroom products and their benefits/features extremely well and matches that knowledge with our expectations. Jimmy is very easy to deal with, has a great sense of humour and has been very patient with us as first time renovators. But Jimmy also goes "above and beyond". On two occasions, our plumber required items that we had ordered at very short notice. Jimmy went out of his way to personally deliver the items to our home in Maroubra so that our renovations were not delayed.
Andrew & Anna Poidevin, Maroubra
We have been buying our plumbing supplies from Cass Brothers for many years and are always pleased with the exceptional service we have received.
Brian and Kay, Randwick
I would like to thank Cass Brothers for their help over the recent months with our renovation. It was a pleasure to deal with Cass Brothers and they were so helpful! I am delighted with everything that was supplied!
Alex, Alexandra Brown Interiors
Cass Brothers matched another retailer’s price which was great, very happy.The whole experience was made delightful by the assistance of staff. They were immensely helpful and useful. I couldn't praise them more highly.
The service offered by Cass Brothers has, without fail, been exceptional and their pricing and product depth has always been superior. I can highly recommend Cass Brothers to prospective purchasers.
W.T. Malouf Pty. Ltd, Sydney