Click and Collect Policy

Collection of click & collect orders is ONLY available from Cass Brothers Petersham.



Cass Brothers

600 Parramatta Road, (Cnr. Palace St)

Petersham, NSW 2049

Click here to see opening hours


1.   Cass Brothers Customer Service Centre will contact you via email when your Order is ready for collection.

2.   Click & Collect Orders must be collected within 10 business days from the date you are notified by email that your Order is ready for collection. If your Order is not collected within this time, Cass Brothers may allocate those goods to another customer and refund any amount paid to you as per clause 6. An administration fee will apply if you fail to collect your goods within the required time frame.

3.   When collecting your goods at the Click & Collect store, you must supply a copy of your ‘Order Confirmation’ email (printed or on your smart phone or mobile device) and photo identification.

4.   If you are not personally available to collect the goods, you may appoint a representative. The name of the representative must be included on your Order form. The representative must supply a copy of your Order confirmation email (printed or on their smart phone or mobile device) and photo identification at the time of collection. The representative must be over 16 years of age (or 18 years if collecting Restricted goods), and you agree that Cass Brothers will be entitled to rely on the representative's instructions as if they were your own.

5.   If you are unable to collect the goods from Cass Brothers, you may elect to have the goods delivered. A Delivery Fee may apply.

6.   Cass Brothers reserves the right to change or discontinue the Click & Collect service at any time.

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