Jim O'Connell, Kenmore, QLD
I received a call and text yesterday from Neil Matthews advising of order fulfilment and shipment, for this I can only express complete satisfaction and highly commend your exceptional customer service regarding this. Thanks for your assistance, and Cass Brothers Customer Service was exceptional! - 4/03/2020
George & Angela Peters, North Ryde
We recently visited Cass Brothers Petersham when sourcing items for a complete bathroom renovation, and were fortunate enough to be introduced to Tayla Hillery, Sales Consultant.
Tayla’s depth of knowledge, willingness to listen to our concerns and guide us in the right direction, was invaluable. Nothing was too much trouble and she followed up every subsequent request for information and specifications promptly and efficiently.
Dealing with Tayla gave us the confidence to purchase the entire bathroom package from Cass Brothers, Petersham. She negotiated a very fair overall quote and ensured seamless delivery on the appointed day. We’d like to thank Tayla for her excellent customer service, and wish her all the very best in her future endeavours. - 11/11/2019
Kirsty, Eastern Suburbs
Carl has been incredibly helpful on our bathroom retrofit project. Carl is very knowledgeable and has personally understood our complex product requirements. He’s taken ownership of following up the manufacturer regarding timing of special custom order products, communicated clearly and ensured delivery has been accurate. Thanks Carl for the excellent customer service. - 16/10/2019
Karen and Randy
I would like to thank Cass Brothers and in particular Agnes for outstanding service. Agnes helped us choose bathroom and laundry products several months ago, and her product knowledge and honesty was terrific! She was a pleasure to deal with. Since then, every interaction we have had with Cass Brothers has been professional, friendly and well-organised. Carl helped us when Agnes was away, and I have spoken to Taimi, Janine and Graeme on a number of occasions and have always been impressed by them. Delivery has been when promised, with a call beforehand. Everything has been easy, and the service and products 10/10. Thank you to all at Cass Brothers. - 24/09/2019
Leslie and Kaye, Rodd Point
I wish to acknowledge the superb service afforded to me yesterday by Gareth. Initially we came to your store and purchased all of the necessary items to refurbish a major renovation. We had never done this before, so his product knowledge and guidance was greatly appreciated by my husband and myself. During the build process a cover plate for a shower fitting was either lost, misplaced or short supplied. My personal belief is that it was misplaced. Gareth stepped up and went well beyond what we have come to expect once a purchase is made. The item is now in transit to us thanks to him.
We will certainly recommend Cass Brothers and definitely the services of Gareth! - 16/09/2019
I am having a 30 hour working weekend in my house with moving furniture, packing things up. So much to do!
Scott on the service desk took my call regarding a new toilet seat. He was efficient, knowledgeable, friendly, polite and explained what I needed to do clearly and succinctly. When I went to the Petersham store to pick up, Dennis was on the desk, and he immediately produced the toilet seat that Scott had left ready for me. I was in and out in seconds and the new toilet seat in place 15 minutes after leaving the store.
Excellent customer service by Scott! I can’t thank him enough for making this so quick and easy for me. My bathroom is up for a makeover, so once I have got my current renovations done, I know which bathroom supply place will be my first stop - Cass Brothers! - 02/09/2019
Caroline and Gary, Leichardt
During July 2019, we got approval to build and came back to your store to talk about a new quote. It was at this time we met a salesperson called Agnes.
Agnes found our original quote in the system and offered to go over all our selections in detail as a few things had changed on our build and we needed to reconfigure some of the bathroom spaces and change the kitchen and laundry selections.
My partner Gary and I met with Agnes over a month of Saturdays to review our choices. Agnes was a breath of fresh air. Her product knowledge was fantastic. She has the most amazing eye for detail and seeing how things compliment each other. She helped us to change many of our original choices so that they would better suit our desired end result. She was also excellent at helping to recommend choices that both my partner and I could agree on when we were struggling to like the same things.
We spent several hours with Agnes redesigning our bathrooms, including matching choices to tiles and bench top samples and finding products that our awkward pitched ceilings could accommodate. She always managed to find the perfect solution to every problem we and our builder presented her with. She never tired of our endless requests for changes to our order. We also added several items that were not in our original order. Once we were finally happy with all our choices we placed our order in early August 2019.
We would like to thank Agnes for her excellent level of service and professionalism. We will definitely be recommending our friends to book appointments with her in the future, when they need great product advice and friendly service. - 02/09/2019
Isabella, Lane Cove
I have had the pleasure of being assisted by Agnes in the purchase of items for our bathroom renovations, three bathrooms in total. Agnes was practical, helpful and very insightful regarding the different products available. She is a real asset to your business and I will recommend Agnes & Cass Brothers to anyone I know who is building or renovating. This is my second experience using Cass Brothers for a renovation and all I can say is, I am a customer for life! - 22/07/2019
Paul and Noemi, Cammeray
I don’t often do this, (if at all) but I must take the time in this rushed hectic life to do something not done often these days. I want to thank Emily most sincerely and gratefully for all the personalised, professional and passionate service you have given me and my wife over the years at Cass Brothers. I have renovated twice, first in Malabar and now at Cammeray, and yes I shop around but at the end of the day I always come back to Cass Brothers. Why? Quite simply, because of Emily.
· You have always been sincere in the advice you have given me regarding style of goods and quality of the product.
· Your taste has come through in all our renovations and helped us pull our fitouts together so that they enhance the space we are renovating. I’ve lost count of how many people I have referred to you.
· You follow up my calls, emails and orders with the utmost efficiency and professionalism.
· You have become more of a friend than a supplier.
· You add colour to an otherwise hum drum experience and I treasure your service.
Our sincerest gratitude and our warmest regards, Paul and Noemi. - 22/07/2019
Ellis Varejes, Woollahra
The Hansgrohe hose has been delivered to your Waverley store and I will pick it up shortly. I do appreciate your assistance, Jennine and Scott with my problem. Usually it is hard to find someone who cares, but you were both extremely professional and that is why Cass Bros is our supplier of choice! Thanks again. - 12/06/2019
Murray Newham, Denistone
My wife and I are doing a small renovation to our laundry and bathroom and just received our goods from Cass Brothers. I wanted to let you know how professional your organisation is, which has been so refreshing and reassuring. From order placement with Natalia, arranging delivery with Brian and receiving the goods with Joe, nothing has been a problem. All your staff make up a fantastic and reliable team! Without hesitation I would recommend Cass Brothers. - 6/06/2019
Happy Easter Gareth and thank you for your brilliant customer service. I greatly appreciated your advice. - 16/04/2019
Thank you Emily and the team for making a 2 year renovation of a block of 4 units a little easier. You understood the brief and the look we were trying to achieve. The service was excellent and when something went wrong you fixed it without any excuses or blaming - they just got on with the job. thank you! -15/03/2019
I wanted to express my thanks and gratitude for the service Carl provided me with recently. Carl took on an enquiry I made regarding a sale last year which he was not involved with. Apparently some plugs that were missing from our Caroma toilets were possibly disposed of by our plumber but you offered to research the possibility of providing me with some replacement plugs.
From the very beginning you seemed committed to my request. I found this surprising as given the circumstances many sales assistants would dismiss such a request on the grounds that there was nothing for them to gain. A few weeks passed by so I thought I’d just let it go and out of the blue you sent me an email saying everything had been taken care of and you were shipping some plugs to me. I am so impressed by you Carl personally and by the type of company Cass Brothers must be to encourage this sort of extra service!
Thanks again Carl! - 12/03/2019
Scott & Francesca, Russell Lea
Francesca and I would like to thank Carl for all your assistance with the recent purchase of the tapware for our bathroom renovation. We had been to many competitors before visiting Cass Brothers, and to be honest, we were very confused as to what was best for our requirements.
We were very fortunate to meet with you Carl. Your obvious knowledge and experience gave us the confidence and satisfaction to place our order immediately. Your advice was friendly, honest and professional, always considering our needs and directing us in the right direction. It was a nice break from the low product knowledge / high pressure sales techniques of some of your competitors.
Our delivery is today, and we can’t wait to have things installed! Once again thank you Carl and we will certainly be recommending you and Cass Brothers to anyone we know that may need similar products. Best Regards. - 27/02/2019
Rob Ferguson & Diana Campbell
I would like to thank you for the wonderful experience we have had with Cass Bros Petersham and more particularly you Gareth over the last 6 months and I feel it is very deserved. We were doing a major rebuild of our townhouse in the second half of 2018. A friend of mine referred us to Cass at Petersham, which led us to meet you Gareth, and to have a very satisfying experience. Gareth, you were very helpful and patient going through the pros and cons of different products which led to an initial order.
The Cass range of stock was much better and prices were much more competitive than the other alternatives, so we decided to shop at Cass Brothers. What way exceeded our expectations was your willingness to make changes, add and subtract items as must often be necessary, with such a positive attitude. We really did feel we were being looked after as deliveries had to be split and extra items ordered! I have been in a service industry all my working life and rarely encountered such a well-honed and oiled service operation. I have passed this on to our builder, architect and will without fail to others looking for a good experience in this industry. Best wishes and well done. -29/01/2019
I would like to thank Gareth for helping me throughout the sales process. Gareth brought me up to speed with the pros and cons of different brands on offer and was able to give me both general advice about products and specific details about what might be most suitable to my requirements. Gareth was patient with my many questions and I appreciated Gareth sourcing reliable information for me and no question was too much or too silly for him to answer. Numerous changes were made to my order over time and I appreciate the flexibility and professionalism that Gareth always showed and his meticulousness with the paperwork. He was quick to respond to emails or phone calls and was always polite and happy to help in-person when I came into the store.
On the day before and day of my delivery Gareth was away and John was quick to step in to ensure all that I ordered could be delivered on time and within my cost expectations. I appreciate John going to the effort of immediately contacting suppliers to ensure everything I needed was available and honouring the prices originally negotiated with Gareth. John was quick to act on all the problems that arose, and he and his female colleague kept in constant contact with me via phone to with updates about the situation on their end. I greatly appreciate John and his colleagues efforts to problem solve and make things work out fine for a successful delivery.
My delivery from Cass Brothers was excellent. The delivery drivers were professional, good humoured and had no complaints about helping my husband and I carry our delivery to our third floor apartment. They took great care of all my products and my property. They carefully and patiently checked through my order item by item with me to ensure everything had been delivered. Overall, my experience with Cass Brothers was excellent and met every expectation. I am grateful to everyone I dealt with for their helpfulness and professionalism. Thank you. -20/02/2019
Steve & Stephanie, Balmain
Steve and I would like to complement Archie on his professionalism, customer service and his responsiveness at every step of our decisions on our tapware as part of our building process. He made excellent recommendations on products for our warehouse conversion and was patient with me, as this was the first time I have been involved in a major project. We have enjoyed our experience with Cass Brothers because of Archie. He is a credit to your team. -20/02/2019
Josephine, Lane Cove
Thank you Carl and the team for the great experience with Cass Brothers! It has all been excellent from ordering, through to payment and delivery. You’ve made life easy for me which is great for a project of this size. Now to sort through my stash!
Fabio Fanuli, Cremorne
Many thanks Carl for your excellent service. All your advice and guidance ensured a beautiful result. We thank you for all your expertise and look forward to seeing you again on our next project.
Thank you Emily Davidson, for your help throughout the past few months when we were looking for various accessories and fittings for our new kitchen and bathroom. Your advice and service have always been professional and friendly, which has been the reason we always ask for you when we need something from Cass Brothers. We felt satisfied when we left the shop. Looking forward to visiting you and Cass Brothers again. - 20/11/2018
Darren Palmer, Darren Palmer Interiors
The service that I receive at Cass Brothers is nothing short of brilliant. I can always rely on their knowledge of what products best suit my brief and budget and even what collections work best together - which I find invaluable. Thanks for all the help and the great service. - 20/11/2018
Alex, Alexandra Brown Interiors
I would like to thank Cass Brothers for their help over the recent months with our renovation. It was a pleasure to deal with Cass Brothers and they were so helpful! I am delighted with everything that was supplied! - 20/11/2018
Graeme and Raelyn, Hunters Hill
As we near the end of our major renovation Raelyn & I wish to thank Carl Screpis for your most amazing and knowledgeable assistance in the selection of so many items – 19 pages to date! We have been working together on this for over six months and your ability to pick up on where we were on each visit or phone call was invaluable and your help in the end to rectify a few problems was also appreciated. You are a credit to Cass Brothers and the support of your colleagues, when you were away built on this as well, along with the guys on the plumbing counter, all added to relaxed and supportive experience for us in making the right selection of our PC items. Cass Brothers were not our original choice of supplier, but now we know that we made the right decision! Once again, thank you so much for everything you have helped us with and we will be recommending you and Cass Brothers whenever we can! - 19/11/2018
We have used Cass Brothers on several renovations, over the last 20 years. Their product range and customer service are exemplary as is their very competitive prices. I would recommend them first, for your dream Bathroom and Kitchen! - 20/11/2018
Emilia Balkov, Rydalmere
Thank you Agnes for the great work! We really appreciate the time you put into the quote, selecting the right fittings and fixtures for our house and giving us the best advice. Cass Brothers would be happy to have a Saleperson like you! - 05/12/2018
Frank, Project Manager
Carl’s been our account representative for over 7 years. He provides fast response’s to queries and quotes, great after sales service and also has a comprehensive knowledge of the products supplied. Happy to recommend him to our own clients & architects for any bathroom project. - 04/05/2018
Denai Kulcsar, Director Denai Kulcsar Interiors
Many thanks Carl for your excellent service. All your advice and guidance ensured a beautiful result. We thank you for all your expertise and look forward to seeing you again on our next project. - 29/05/2018
Netasha Levak Interior Design Director
I have been working with and referring clients to, Carl Screpis at Cass Brothers for more than 5 years now. Carl is not only knowledgeable on a very broad range of industry brands and fittings he is also very informed with regard to design trends and pricing genres. When I send Carl an email requiring assistance, I know that he is going to respond in a timely manner – he always does and he is always very sure to follow up when and if needed beyond. His positive, service-based approach to client liaisons is markedly unique in a society where customer service skills are often underdeveloped in several retail experiences, in favour of the online approach. Carl is someone who is thorough, who shows attention to detail and gives thought for the practical and aesthetic requirements involved in build specification. It is for this reason that I have continued and will continue, to engage Cass Brothers for my client projects. - 22/05/2018
Catherine Toohey, Lilyfield
Thank you Emily Davidson. I just wanted to say thank you for all of your hard work in helping us with our two new bathrooms! From choices of taps to toilets you were amazing! Also when we came to you a couple of times with problems you were always able to find solutions and thought outside of the box. We were extremely lucky to find someone who is so passionate about their job and customers and the end result is two very happy customers! Cass Brothers are lucky to have you as part of their enthusiastic team of showroom staff! - 23/04/2018
Andrew & Sylvia Deutsch, Rose Bay
Thank you Judith! The sink was delivered yesterday. It is excellent! Thank you very much for the exemplary way that you handled this matter. We are now even more committed Cass Brothers customers. We will make sure that all our friends and acquaintances hear about how well we were treated. Thanks again! - 07/04/2018
Anthony Collins, Surry Hills
I popped in yesterday to Waverley and spent some time with Stephen. I just want to recognise that he was most professional and did a great job working through the items we needed and coming up with some new options. He is a great asset to your team. I also noticed that the lady Judith was dealing with an elderly couple who needed a new tap. She was so good with them. She was remarkably patient and empathetic to them. Really helpful. - 27/02/2018
Rosalind Brown, Stirling
Thank you very much, package received! Thank you for your service, I will use your online sales option again. - 06/07/2017
Denise Zogbi, Picnic Point
My husband and I came in to your store in order to look for PC items for 3 bathroom renovations. We were first helped and consequently served by Emily Davidson. In our dealings with Emily we have found her to be extremely helpful, pleasant, knowledgable, as well as professional. We have returned to your store on 3 separate occasions and seek Emily every time we need to purchase further items. She is consistently helpful. I therefore, would like to acknowledge her efforts as these days her ability to listen, as well as her knowledge and her pleasant manner are a rare commodity. Both my husband and I feel Emily is an asset to your business. Thank You Emily, both Garry & I appreciate your good service! - 25/05/2017
Peter & Megan Curtius, Chapman Thackeray Law
My husband and I were referred to you by our builder and visited your showroom on Saturday and had the great pleasure of dealing with Lexus Aplin. What could have been a confusing and drawn out task, was made simple by his “can do” attitude and wealth of knowledge. We had to select products for our new home - Bathroom, Ensuite, Laundry, Kitchen and Powder room. We had previously been to 3 or 4 other showrooms, which had just resulted in us being confused and unsure of what to choose. My husband and I were both very impressed with his friendly approach and great customer service. Lexus asked some good questions about what we were looking for, made great suggestions and turned something that I had been dreading into a fun and easy exercise! Please pass on our sincere compliments. He is a real asset to your business!. - 06/03/2017
Camilla Crotty, Bondi
Natalia, thank you very much for all your help with our bathroom renovations. You have been incredibly professional and have gone the extra mile to help and get things done. You personally have made dealing with Cass Brothers a wonderful experience - I truly thank you! You are an incredible asset to the firm!! Take care. Thanks again.
Carl from Petersham shop was incredibly helpful and informative. I really valued his information and advice, very friendly and easy to deal with manner.
Carl I wanted to thank you for your help. Your professionalism, product knowledge and good nature was terrific. I really did appreciate it very much and thank you.