Carl’s been our account representative for over 7 years. He provides fast response’s to queries and quotes, great after sales service and also has a comprehensive knowledge of the products supplied. Happy to recommend him to our own clients & architects for any bathroom project.
Frank, Project Manager, 04/05/2018
I popped in yesterday to Waverley and spent some time with Stephen. I just want to recognise that he was most professional and did a great job working through the items we needed and coming up with some new options. He is a great asset to your team. I also noticed that the lady Judith was dealing with an elderly couple who needed a new tap. She was so good with them. She was remarkably patient and empathetic to them. Really helpful.
Anthony Collins, Surry Hills, 27/02/2018
Thank you Emily Davidson, for your help throughout the past few months when we were looking for various accessories and fittings for our new kitchen and bathroom. Your advice and service have always been professional and friendly, which has been the reason we always ask for you when we need something from Cass Brothers. We felt satisfied when we left the shop. Looking forward to visiting you and Cass Brothers again.
We have used Cass Brothers on several renovations, over the last 20 years. Their product range and customer service are exemplary as is their very competitive prices. I would recommend them first, for your dream Bathroom and Kitchen!
Claire, Vaucluse, NSW
Cass Brothers, thank you for your service, I will use your online sales option again!
Rosalind Brown, Stirling, ACT
The service that I receive at Cass Brothers is nothing short of brilliant. I can always rely on their knowledge of what products best suit my brief and budget and even what collections work best together - which I find invaluable. Thanks for all the help and the great service.
Darren Palmer, Darren Palmer Interiors
I would like to thank Cass Brothers for their help over the recent months with our renovation. It was a pleasure to deal with Cass Brothers and they were so helpful! I am delighted with everything that was supplied!
Alex, Alexandra Brown Interiors
My husband and I were referred to you by our builder and visited your showroom on Saturday and had the great pleasure of dealing with Lexus Aplin. What could have been a confusing and drawn out task, was made simple by her “can do” attitude and wealth of knowledge. We had to select products for our new home - Bathroom, Ensuite, Laundry, Kitchen and Powder room. We had previously been to 3 or 4 other showrooms, which had just resulted in us being confused and unsure of what to choose.
My husband and I were both very impressed with her friendly approach and great customer service. Lexus asked some good questions about what we were looking for, made great suggestions and turned something that I had been dreading into a fun and easy exercise! Please pass on our sincere compliments. She is a real asset to your business!
Peter & Megan Curtius, Chapman Thackeray Law.
My husband and I came in to your store in order to look for bathroom items for 3 bathroom renovations. We were first helped and consequently served by Emily Davidson. In our dealings with Emily we have found her to be extremely helpful, pleasant, knowledgable, as well as professional. We have returned to your store on 3 separate occasions and seek Emily every time we need to purchase further items. She is consistently helpful. I therefore, would like to acknowledge her efforts as these days her ability to listen, as well as her knowledge and her pleasant manner are a rare commodity. Both my husband and I feel Emily is an asset to your business. Thank You Emily, both Garry & I appreciate your good service!
Denise Zogbi, Picnic Point
Natalia, thank you very much for all your help with our bathroom renovations. You have been incredibly professional and have gone the extra mile to help and get things done. You personally have made dealing with Cass Brothers a wonderful experience - I truly thank you! You are an incredible asset to the firm!! Take care. Thanks again.
Camilla Crotty, Bondi
Cass Brothers matched another retailer’s price which was great, very happy.The whole experience was made delightful by the assistance of staff. They were immensely helpful and useful. I couldn't praise them more highly.
I have been working with and referring clients to, Carl Screpis at Cass Brothers for more than 5 years now. Carl is not only knowledgeable on a very broad range of industry brands and fittings he is also very informed with regard to design trends and pricing genres. When I send Carl an email requiring assistance, I know that he is going to respond in a timely manner – he always does and he is always very sure to follow up when and if needed beyond.
His positive, service-based approach to client liaisons is markedly unique in a society where customer service skills are often underdeveloped in several retail experiences, in favour of the online approach. Carl is someone who is thorough, who shows attention to detail and gives thought for the practical and aesthetic requirements involved in build specification. It is for this reason that I have continued and will continue, to engage Cass Brothers for my client projects.
Netasha Levak Interior Design Director, 22/05/2018
I have been working with Carl for many years and have always been very happy with service provided. He is my main point of contact at Cass Brothers for good reason.
Prompt and efficient responses are part and parcel of any dealings with Carl which flows down to good servicing of building projects and clients/ architects.
His knowledge of products is fantastic and is able to suggest suitable products that work to budgets where necessary. When a problem arises they are always dealt with quickly and without fuss.
I would recommend Cass Brothers for any bathroom project.
Matt Sidoti, SQ PRojects, 17/05/2018
Thank you Judith! The sink was delivered yesterday. It is excellent! Thank you very much for the exemplary way that you handled this matter. We are now even more committed Cass Brothers customers. We will make sure that all our friends and acquaintances hear about how well we were treated. Thanks again!
Andrew & Sylvia Deutsch, Rose Bay, 07/04/2018
I was in need of two sink traps and the gentlemen at the Service Counter were extremely helpful! They were attentive and kind, all working as a team trying to work out what I needed ordered in. After that, Paul was very diligent in trying to contact me about my order and it was refreshing being chased up several times (because I always forget to return calls) rather than it being the other way around. Very professional and great customer service. Then Diana phoned me yesterday and was so lovely on the phone. I visited the store for the second time and was seen to straight away and the guys were all very nice. I can't believe customer service still exists! Thank you to the team at Cass Brothers for making the whole experience enjoyable.
My wife and I are going through the process of renovating our bathrooms and with my experience I have a pretty good idea of what I want. Lipman Pty Ltd have accounts with both Reece and Harvey Norman Commercial whom I expected would provide me with some competitive prices with trade discounts. So after selecting all the items and some alternatives I prepared a schedule for distribution to yourselves, Reece, Harvey Norman and the Renovation Boys. To my surprise Cass Brothers came out on top, not only on price but quality of service. Paul Rondeau was particularly helpful during our showroom selection process, providing great assistance, offering some alternatives and detail brochures. He was the first to return his quotation which was clear and thorough. We made a number of changes to the selections to which he responded quickly. We have now placed the order with Paul, not just because his was the best price but we have confidence that the order will be fulfilled with the same efficiency and thoroughness. We are so impressed by Paul’s service we thought it appropriate to write to you to express our appreciation.
Rick McEwen, Lipman Pty Ltd
Recently I have had many dealings with your staff as we are preparing to build a new house. They have always been most helpful and nothing was ever too much trouble. A couple of days ago I had a big problem with a grub screw stuck in a tap head. Your plumbing staff, who usually deal with tradesmen, assisted me and were able to save the tap. Thank you so much!
Cass Brothers, thank you very much for all your help today, not only are you very knowledgeable about your products but you provided exceptional customer service.
Sarah Hunstead, Randwick
I would especially commend Cass Brothers for providing service which I consider far beyond what one would normally expect.
Cass Brothers were informative without being patronising. I enjoyed the experience.
Carl has been my contact at Cass Brothers for a number of years now and I would not use anybody else. He is professional, understands all my client’s needs and his a knowledge of bathroom fittings and fixtures which is outstanding. He is easy to deal with even at those times when your renovation can get a little stressful and always puts the client at ease. I could not speak highly enough of him and I am very blessed to have him take care of my clients and me.
Denai Kulcsar, Director Denai Kulcsar Interiors, 29/05/2018
Thank you Emily Davidson. I just wanted to say thank you for all of your hard work in helping us with our two new bathrooms! From choices of taps to toilets you were amazing! Also when we came to you a couple of times with problems you were always able to find solutions and thought outside of the box. We were extremely lucky to find someone who is so passionate about their job and customers and the end result is two very happy customers! Cass Brothers are lucky to have you as part of their enthusiastic team of showroom staff!
Catherine Toohey, Lilyfield, 23/04/2018
I recently made a large purchase from your store in Waverley for the renovations of my bathroom. Whilst I am still awaiting a few more items to be delivered, I wish to take the liberty of informing you that Paul Rondeau was the most amazing salesman. Paul was very attentive and very informing of my needs and questioning about bathroom renovations and spoke knowledgably about your various products available for my needs. I wanted to pass this onto you and please to know you have an excellent employee. Best regards, Danuta.
Danuta Aaron, Rose Bay
This letter is to thank all the staff at Cass Brothers Petersham, in particular Jimmy Klimis, who assisted in the decision making process when I was renovating my own home in Paddington. This job was a particularly hard one with 4 bedrooms and 4 en-suites, 3 of them on the smaller side, but the main en-suite was bigger and afforded the luxury of a freestanding bath which looked magnificent. There was also a separate w/c and laundry in the lower ground floor. There were 800 x 400 brick bond horizontally placed floor to ceiling tiles in all the wet areas, and the pans, sinks, mixers, taps and adjustable shower heads just set the whole thing off. I constantly get positive comments about the house and in particular the bathrooms. Cass Brothers helped me out in service and price and I highly recommend them.
Brett Bourne, Bourne Builders Sydney
The service offered by Cass Brothers has, without fail, been exceptional and their pricing and product depth has always been superior. I can highly recommend Cass Brothers to prospective purchasers.
W.T. Malouf Pty. Ltd, Sydney
It was a pleasure to deal with people who did not bombard me with a hard selling approach. Instead your staff were patient and helpful whilst I made decisions. Everyone I had contact with provided wonderful customer service. It is rare these days to find such service so I congratulate you and your staff. I will certainly be back when we tackle our next bathroom.
Helen Mackenzie, Birchgrove
I have had to deal with a number of suppliers during my renovation and I have to say that your team at Waverley has been one of the best.
Alasdair Berry, Kingsford
The staff at Cass Brothers were unbelievably helpful. Their knowledge of products and bathroom design made me re-think some of my decisions as I wasn’t aware of some of the practical issues.
We have been buying our plumbing supplies from Cass Brothers for many years and are always pleased with the exceptional service we have received.
Brian and Kay, Randwick