Consumer Guarantees

If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. However the Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).

Where you believe an item has a manufacturer fault, please contact Cass Brothers Customer Service Team on 02 8076 3722 for assistance.

Where an item is damaged through misuse or abnormal use, or incorrect installation by an unlicensed trades people. Cass Brothers cannot provide a refund, exchange or repair, whether the fault is identified by Cass Brothers, the manufacturer or their service agent.


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