Delivery Policy

Cass Brothers employs drivers and couriers to deliver your goods. By proceeding, you consent to sharing your details and delivery address with them for this purpose.

Following recent government updates on Coronavirus, deliveries are contactless. Signatures are no longer required. Drivers will collect the full name and mobile number of the recipient.

If you can't be present for delivery, a representative over 16 years old can accept on your behalf. We'll treat their instructions as yours.

Delivery may incur a fee, payable in addition to the product price. Our free delivery offer may change without notice. It's valid online and for Sydney, Brisbane, and Melbourne Metro* only. Exclusions apply: Panelscape, Argent baths, Pietra Bianca baths, Kaldewei Meisterstuck baths, DADOquartz baths, Vanities, Water Heaters, and Insinkerators.

Enjoy free Australia-wide delivery for orders over $100 on Bathroom Accessories, Tapware, Showers, and Plumbing & Spare Parts. Free delivery within Sydney, ACT, Brisbane, and Melbourne Metro* for orders over $500, excluding Baths, Vanities, Water Heaters, and Insinkerators. Also, free delivery within Adelaide Metro* for orders over $1500, excluding the same items. More details below:

New South Wales

  • Enjoy FREE delivery within Sydney Metro, Newcastle and Wollongong for orders over $500 on your online purchases excluding Baths, Vanities, all Water Heater and Insinkerators.
  • Enjoy FREE delivery within NSW for orders over $100 on your online purchases for Bathroom Accessories, Tapware, Showers and Plumbing and Spare Parts.

Queensland

  • Enjoy FREE delivery within Brisbane Metro for orders over $500 on your online purchases excluding Baths, Vanities, all Water Heater and Insinkerators.
  • Enjoy FREE delivery within Queensland for orders over $100 on your online purchases for Bathroom Accessories, Tapware, Showers and Plumbing and Spare Parts.

Victoria

  • Enjoy FREE delivery within Melbourne Metro for orders over $500 on your online purchases excluding Baths, Vanities, all Water Heater and Insinkerators.
  • Enjoy FREE delivery within Victoria for orders over $100 on your online purchases for Bathroom Accessories, Tapware, Showers and Plumbing and Spare Parts.

ACT

  • Enjoy FREE delivery within ACT for orders over $500 on your online purchases excluding Baths, Vanities, all Water Heater and Insinkerators.
  • Enjoy FREE delivery within ACT for orders over $100 on your online purchases for Bathroom Accessories, Tapware, Showers and Plumbing and Spare Parts.

South Australia

  • Enjoy FREE delivery within Adelaide Metro for orders over $1500 on your online purchases excluding Baths, Vanities, all Water Heater and Insinkerators.
  • Enjoy FREE delivery within South Australia for orders over $100 on your online purchases for Bathroom Accessories, Tapware, Showers and Plumbing and Spare Parts.

Western Australia

  • Enjoy FREE delivery within Western Australia for orders over $100 on your online purchases for Bathroom Accessories, Tapware, Showers and Plumbing and Spare Parts.

Tasmania

  • Enjoy FREE delivery within Western Australia for orders over $100 on your online purchases for Bathroom Accessories, Tapware, Showers and Plumbing and Spare Parts.

ALL Storage Hot Water Systems are NOT available outside of Sydney Metro.

Delivery Times

While we strive to meet your requested delivery date, external factors can sometimes hinder this. If we can't fulfill your desired delivery date, we'll promptly inform you. Please understand that we're not responsible for missed delivery dates.

Certain orders and large/bulky items may need more time due to supplier arrangements. Our Customer Service Center will estimate the arrival time and communicate it to you.

Cass Brothers holds no liability for any loss, damage, cost, or injury resulting from delivery time changes or delays.

To ensure a smooth delivery, provide us with comprehensive delivery address details, including:

a) Restricted access or parking

b) Restricted or limited access to the premises

c) Assistance availability for large, bulky, and fragile goods.

For assistance, contact our Customer Service Center at (02) 8076 3722 after placing your order.

General

  1. If delivery isn't possible due to absence, limited access, or safety concerns, a calling card will be left. Follow the instructions on the card to reschedule.
  2. If the calling card instructions aren't followed within 10 working days, contact our Customer Service Centre at (02) 9119 1792 to arrange redelivery. Additional fees may apply.
  3. Upon delivery, inspect and match the goods to your order. Report damaged, missing, or incorrect items promptly by calling (02) 9119 1792 or emailing petersham@cassbrothers.com.au. Faulty or damaged goods under our Returns Policy will be replaced at no extra charge.
  4. You can modify undelivered orders by contacting our Customer Service Centre. Consider selecting Click & Collect for pickup.
  5. For items heavier than 20kg, delivery is limited to ground floor at street level.
  6. Certain items may require more than one person to handle. Ensure an additional person is present at delivery.

 

Shipping Estimator: https://www.cassbrothers.com.au/pages/shipping-estimator