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Anonymous I bought same one rheem stellar hot water system which was manufactured on the 20th January 2015 but I didn’t buy it on that day and unfortunately I lost my purchase receipt. I have given all details but customer service people advised that they could not help until I paid $198 dollars. One service man came and told me if you cannot provide purchase documents I can’t help you. I already explained everything on a call prior to him arriving so I don’t understand then why he came for a minute. I lost money for nothing . Very frustrating service from rheem hot water system.
